Alerts

Alerts are used for configuring Contact or Admin User for sending notifications in case of some Events. Following Events are available for configuration:

AccountHighThesholdCleared - event when the balance of some Account has become in norm after was becoming bigger than high threshold. Balance high threshold should be configured for the Account;

AccountLowThesholdCleared - event when the balance of some Account has become in norm after was becoming less than low threshold. Balance low threshold should be configured for the Account;

AccountHighThesholdReached - event when the balance of some Account has become bigger than high threshold. Balance high threshold should be configured for the Account;

AccountLowThesholdReached - event when the balance of some Account has become less than low threshold. Balance low threshold should be configured for the Account;

DestinationQualityAlarmCleared - event when one of the quality parameters (Asr, Acd or Short Calls) of some Destination has become in norm after were becoming less than Asr Limit, Acd Limit or Short Calls Limit values accordingly;

DestinationQualityAlarmFired - event when one of the quality parameters (Asr, Acd or Short Calls) of some Destination has become less than Asr Limit, Acd Limit or Short Calls Limit values accordingly;

GatewayLocked - event when Gateway has been locked because threshold of the quality parameters (Acd limit, Asr limit or Short Calls limit) of the Gateway was overcome. In locked mode Gateway could not be used for termination of calls.

GatewayUnlocked - event when Gateway has been unlocked because quality parameters (Acd limit, Asr limit and Short Calls limit) of the Gateway had become in norm;

DialpeerLocked - event when Dialpeer has been locked because threshold of the quality parameters (Acd Limit, Asr Limit or Short Calls Limit) of the Dialpeer was overcome. In locked mode Dialpeer could not be used for routing of calls in case of using sorting method with ACD&ASR control in the relevant Routing Plan.

DialpeerUnlocked - event when Dialpeer has been unlocked because quality parameters (Acd Limit, Asr Limit and Short Calls Limit) of the Dialpeer had become in norm;

Alert‘s properties:

Id
Unique Alert’s id.
Event
Name of Event for this “Alert”.
Send To
Contact or Admin User for sending this Alert.